FAQ

If you want to discover more about our collections and our Parisian showroom, we invite you to make an appointment via our email address: allthemustshop@gmail.com or by phone at 01.43.59.94.96.

Our jewels are designed in Paris, France by our creator Alexandra. Our products are then manufactured in our Parisian workshop.

All orders placed before 5pm for France are patched the same day. The delivery is offered in followed letter for France only for all orders over 80€

You have the option to choose for France:

-Letter followed

-Registered letter with acknowledgment of receipt

-Drop off in 3 hours only in Paris from Monday to Thursday for any order placed before 3pm

-DHL

Ship for Europe and the rest of the world :

If despite all our
quality checks your jewel should have had a defect, we invite you to contact our Customer Service at Contact@alltemust.com. Please add to your message photos of your defective part! This will help us to offer you
the best possible solution.

If an error has crept into your order, we invite you
to contact our Customer Service at Contact@allthemust.com. Don't forget to attach photos of the package you received to your message! This will help us find you the best solution.

All of our jewelry purchased
on ALLTHEMUST are guaranteed for 6 months. This warranty applies exclusively to a defect in
manufacture and does not cover losses or breakages resulting from a accidentals circumstance

You have 14 days from receipt of your order to return your parts to us against refund or credit. Note that damaged or worn jewelry cannot be returned.

The return costs are exclusively at your expense.

To exercise your right of withdrawal, you can contact our Customer Service at Contact@allthemust.com or by phone at 01.43.59.94.96.

In case of return, the package must be sent to us at the following address:

ALLTHEMUST

1 rue Ernest Hebert-75016 Paris

The return of all products or services ordered will give
place to a refund, exchange or a credit equal to all the sums
paid by the customer during his purchase valid for 1 month.

We recommend to avoid wearing it during activities that may damage it such as:

- Sports,
aquatic or manual activities.

- Wash your hands or wear
your jewel in showers, baths, saunas and steam rooms.

We recommend
also wise to avoid exposing your jewel:

- To high heat, temperature variations can damage it.

- Corrosive or chemical products contained in cosmetic products (perfumes, makeup...).
-To shocks.